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Shipping & Return Policy

Last Updated: August 10, 2024

Shipping Policy

Free Shipping
We offer free shipping on all orders worldwide with no minimum purchase required.

Processing Time
Orders are processed within 2-3 business days. You will receive a notification when your order has been shipped.

Delivery Time
Expected delivery time is 7-15 business days, depending on your location. Actual delivery times may vary.

Tracking
Once your order is shipped, you will receive a tracking number to monitor your shipment.

Return Policy

Eligibility for Returns
- Time Frame: You may return items within 14 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.

How to Return Items
1. Contact Us: Email us at tracydtt@126.com with your order number and reason for the return.
2. Return Instructions: We will provide details on how to return the item.
3. Processing Returns: Returns are processed once we receive and inspect the item. A confirmation email will be sent when your return is processed.

Non-Refundable Items
- Custom Orders: Items that are customized or personalized cannot be returned.
- Sale Items: Items purchased on sale are non-refundable.

Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Refunds
Refunds will be issued to the original payment method used for the purchase.

Contact Us
If you have any questions about shipping or returns, please contact us at tracydtt@126.com or 4381 North Edgewood Drive, Fresno, CA, 93704, US.