Free standard shipping on orders over $99
Estimated to be delivered on 12/01/2022 - 15/10/2022.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Born in 1970, he entered Yixing Purple Sand Craft Factory in Jiangsu Province in 1986 and was taught by Mr. ChenGuoLiang. Since I started my career, I have gone through many orthodox high- and intermediate technical training. In 1989, he entered the modeling and design class of the Central Academy of Arts and Crafts for study. In addition, he obtained a deeper concept of purple sand creation from two professors, ZhangShouZhi and WangJianZhong, and became the instructor of the 92nd Youth Training Course of Yixing Purple Sand Craft Factory with excellent results, cultivating many excellent reserve forces for the factory.
In his artistic career of purple sand for more than 20 years, he has created and designed many novel and unique works, and gradually formed his own creative style. The works designed and manufactured are excellent, and do not lose the calmness and subtlety of traditional purple sand. Many works are becoming more and more mature, and have won various awards in ceramics at home and abroad, and are deeply The preferences and collections of pot lovers at home and abroad.
In 2002, he founded his own purple sand studio - "Ziyu Pavilion".
Last Updated: August 10, 2024
Free Shipping
We offer free shipping on all orders worldwide with no minimum purchase required.
Processing Time
Orders are processed within 2-3 business days. You will receive a notification when your order has been shipped.
Delivery Time
Expected delivery time is 7-15 business days, depending on your location. Actual delivery times may vary.
Tracking
Once your order is shipped, you will receive a tracking number to monitor your shipment.
Eligibility for Returns
- Time Frame: You may return items within 14 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
How to Return Items
1. Contact Us: Email us at tracydtt@126.com with your order number and reason for the return.
2. Return Instructions: We will provide details on how to return the item.
3. Processing Returns: Returns are processed once we receive and inspect the item. A confirmation email will be sent when your return is processed.
Non-Refundable Items
- Custom Orders: Items that are customized or personalized cannot be returned.
- Sale Items: Items purchased on sale are non-refundable.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds
Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions about shipping or returns, please contact us at tracydtt@126.com or 4381 North Edgewood Drive, Fresno, CA, 93704, US.
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